Important Information for Clients
Black Sheep Wellbeing
This page explains how sessions, payments, cancellations, packages, and confidentiality work at Black Sheep Wellbeing. It is intended to provide clear, transparent information so you can make an informed decision about whether working together feels right for you.
Who I Work With
Black Sheep Wellbeing currently works with adults aged 18 and over.
If I feel another service may be better suited to your needs, I will discuss this with you openly and, where possible, provide signposting to appropriate support.
Booking & Free Consultation
You are welcome to book a free 20-minute consultation to explore whether working together feels like a good fit, ask questions, and discuss what support may be most helpful.
Sessions can be arranged via email, telephone, or the contact form.
Some clients may be invited to complete a short intake form before their first full session.
Session Formats & Accessibility
Sessions are available online via Google Meet or by telephone.
Therapy can be adapted to support individual communication styles, sensory preferences, pacing needs, and neurodivergent experiences.
Adjustments may include:
structured sessions
slower pacing
reduced visual demands
opportunities to move around during sessions
flexible communication approaches
Please let me know if there is anything that would help make therapy feel more accessible or comfortable for you.
Payments & Receipts
Single sessions must be paid for in advance of the appointment.
Pre-paid session blocks are payable in full before the first session.
Payment can be made by:
bank transfer
secure payment link via Squarespace
PayPal
Receipts are issued following payment, and invoices are available on request.
By booking a session or purchasing a session package, you confirm that you agree to these payment terms and the cancellation policy outlined below.
Session Packages
Pre-paid session blocks are designed to support continuity and consistency whilst offering a reduced overall cost.
Packages are:
paid in full before the first session
booked following purchase
used flexibly within an agreed timeframe
non-transferable
Session blocks should normally be used within six months of purchase unless otherwise agreed.
Extensions may be considered in exceptional circumstances.
Confidentiality & Record Keeping
Therapy sessions are confidential.
Information will only be shared where there is a legal or ethical responsibility to do so, such as concerns relating to serious risk of harm, safeguarding matters, or a legal requirement.
I keep brief clinical notes to support continuity of care and reflective practice.
Clinical records are stored electronically in password-protected files and managed in accordance with UK GDPR requirements.
You may request access to information held about you, and I am happy to explain this process at any time.
Black Sheep Wellbeing Ltd is registered with the Information Commissioner's Office (ICO).
Cancellation, Rescheduling & Refunds
A minimum of 24 hours' notice is required to cancel or reschedule a session without charge.
Sessions cancelled with less than 24 hours' notice may incur a charge of 50% of the session fee.
Missed appointments without notice are charged at the full session fee.
For pre-paid blocks:
4-session block: £55 per session
8-session block: £50 per session
Refunds are calculated based on the number of sessions already used and any cancellation fees that may have been applied.
An administrative fee of £10 may be deducted from refunds unless waived due to exceptional circumstances.
Serious illness, bereavement, or emergencies will always be considered sensitively and on an individual basis.
Refund requests and extension requests can be made by contacting:
Where applicable, refunds are usually processed within 14 working days.
Frequently Asked Questions
Do I need a diagnosis?
No. You do not need a formal diagnosis to access counselling.
Can I transfer a session block to someone else?
No. Session blocks are non-transferable.
Can I pause a session block?
Short pauses are usually possible. Longer breaks may require an agreed extension.
What if I become unwell?
If possible, please provide 24 hours' notice. Unexpected illness or emergencies may be considered on a case-by-case basis.
Insurance & Professional Practice
Black Sheep Wellbeing Ltd holds professional indemnity insurance through Holistic Insurance Services.
Practice Details:
Black Sheep Wellbeing Ltd
Company Number: 16167761
Registered with the Information Commissioner's Office (ICO)
Registration Number: 00014426800
Ready to Get Started?
You are welcome to arrange a free 20-minute consultation to explore whether working together feels right for you.
A calm conversation, with no pressure and no obligation to continue.