Terms & Conditions – Black Sheep Wellbeing – WF9

02 – Terms & Conditions 1. Practice Details & Fees Black Sheep Wellbeing Practitioner Ken Etchells MA MBACP 00988492 ICO 00014426800 Insurance HIS1222343 Newline Syndicate 1218 £5m/£10m 26 June 2026-27 DBS 001906793397 08 Jan 2025 Barred Lists NONE NO clinic at home WF9 4NG Mon-Fri 10:00-20:00 by appointment only. Fees displayed at booking via Konfidens Pay – £60 per 50-min / £55x4 £220 / £50x8 £400 / £45 Forces limited – payment at booking/within 24h receipts via Konfidens Blocks non-refundable non-transferable valid 6 months genuine pre-estimate loss counted as used if <24h/DNA – VAT exempt – Annual review April. 2. Cancellation, Confidentiality, Boundaries, Liability 24h rule >24h free move <24h/DNA full fee block used timestamp via Konfidens Booking Link or info@blacksheepwellbeing.com practitioner cancellation free move/refund late ends on time. Confidential per BACP except serious risk self/others vital interests Art 6(1)(d) safeguarding child/vulnerable adult Children Act Care Act Working Together 2023 required by law terrorism/money laundering/drug trafficking/serious fraud/court order Art 6(1)(c) explicit written consent Art 6(1)(a)+Art 9(2)(a) fee £150/hr advance supervision anonymised Clinical Executor death/incapacity only complaints BACP/ICO/insurer minimum necessary defending claims Art 6(1)(f) try discuss first. No personal/social/business relationships no counselling via text/WhatsApp/social no recording/screenshots/sharing by either party breach = immediate termination & GDPR breach & may result in legal action abusive behaviour = immediate termination remaining block non-refundable signposting BACP Find a Therapist. Private space both ends not driving stable signal Whereby European no recording if cannot reconnect 10 mins reschedule no charge/pro-rata not liable ISP/power/platform outage beyond reasonable control home visits private room not overheard no others dogs secured safe parking What3Words check-in/out code word emergency exit walk & talk privacy outdoors cannot be 100% client explicitly accepts risk pause if others close slip/trip/weather/injury risk client accepts reasonable care advised insurance not liable beyond negligence risk assessments BEFORE first What3Words 7 days unless incident legitimate interest. Liability limited to total fees paid last 12 months except death/personal injury negligence/fraud cannot be limited not liable indirect/consequential loss failure achieve outcome tech failure beyond reasonable control force majeure court fee £150/hr advance explicit consent notes factual only not expert opinion unless qualified agreed England & Wales law.